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Utilities
The utilities industry is undergoing a major transformation as providers of electricity, water, gas, and renewable energy adapt to regulatory demands, sustainability goals, and the pressures of modernizing aging infrastructure.
Asset-intensive operations require careful management of reliability, maintenance, and grid performance, while regulatory compliance and transparent reporting remain essential to maintaining trust with regulators and customers. At the same time, the integration of renewable energy sources, distributed energy resources, and advanced metering technologies is reshaping how utilities operate and serve customers.
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To meet these challenges, companies are embracing enterprise solutions that support asset management, work management, customer billing, supply chain operations, and regulatory reporting, alongside EDI systems that enable secure and accurate exchanges of invoices, meter data, service orders, and settlement reports.
Advanced analytics, predictive maintenance, and intelligent automation further empower utilities to optimize grid reliability, forecast demand, and minimize outages, while sustainability initiatives such as carbon tracking and ESG reporting ensure alignment with net-zero commitments. In a rapidly evolving energy landscape, utilities that modernize their operations with digital transformation and sustainability-driven innovation are best positioned to deliver reliable service, meet regulatory standards, and build long-term resilience.
Utilities Challenges and How GETR Assists
Utilities face the dual challenge of modernizing aging infrastructure while meeting strict regulatory and sustainability goals. The table below highlights these unique industry demands and how GETR helps utilities achieve resilience, compliance, and innovation.
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Unique Requirements and Challenges

Utilities must comply with stringent environmental, safety, and industry regulations (FERC, NERC, ISO, EPA). SAP landscapes often lack automated compliance reporting.

How GETR Assists
Configure SAP for regulatory workflows and reporting. Enable audit-ready processes and integrate SAP EHSM (Environment, Health & Safety Management) for compliance.

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Unique Requirements and Challenges

Managing smart meters, dynamic tariffs, and high-volume billing creates complexity in SAP IS-U. Errors lead to revenue leakage and customer dissatisfaction.

How GETR Assists
Implement and optimize SAP IS-U for metering, billing, and invoicing. Automate exception handling and improve accuracy with custom enhancements.

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Unique Requirements and Challenges

Customers expect real-time digital self-service, while many utilities still rely on legacy SAP processes.

How GETR Assists
Integrate SAP IS-U with SAP C4C (Customer for Utilities) or other CRM platforms. Enable self-service portals, mobile apps, and digital billing.

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Unique Requirements and Challenges

Utilities manage massive physical assets (grids, pipelines, plants). Poor integration with SAP PM/EAM leads to downtime and higher maintenance costs.

How GETR Assists
Optimize SAP PM/EAM for predictive maintenance. Enable IoT/SCADA integration for real-time asset monitoring and failure prevention.

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Unique Requirements and Challenges

Dispatching, tracking, and managing technicians across large service areas is often manual and disconnected from SAP.

How GETR Assists
Implement SAP FSM (Field Service Management) and integrate with PM/CS. Provide mobile apps for technicians with real-time job updates.

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Unique Requirements and Challenges

Power and water outages require rapid response and coordination, but SAP often lacks visibility.

How GETR Assists
Integrate SAP IS-U with outage management systems. Configure workflows for real-time customer notifications, dispatching, and service restoration.

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Unique Requirements and Challenges

Managing wholesale/retail energy trading, hedging, and compliance is complex in SAP.

How GETR Assists
Implement and support SAP ETRM/CTRM solutions. Build custom dashboards for risk, compliance, and profitability.

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Unique Requirements and Challenges

Utilities face pressure to support renewables and carbon reporting. SAP standard reporting is limited.

How GETR Assists
Configure SAP S/4HANA and SAP Analytics Cloud for carbon footprint, renewable energy integration, and sustainability dashboards.

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Unique Requirements and Challenges

Decision-makers lack real-time insights into consumption, outages, and asset health.

How GETR Assists
Deliver SAP BW/4HANA, Datasphere, or Power BI dashboards for customer usage, outage analysis, and predictive maintenance KPIs.

Unique Requirements and Challenges

Utilities are prime targets for cyberattacks. SAP landscapes often lack strong monitoring.

How GETR Assists
Enable SAP GRC and Identity Management. Build proactive monitoring, role-based access, and cybersecurity integration.

Why Utilities choose to partner with GETR:
20+ years SAP experience in asset-intensive industries (utilities, manufacturing, automotive).
Expertise in SAP IS-U, PM/EAM, FSM, GRC, and EHSM tailored for utilities.
Fractional FTE AMS model for cost-efficient 24×7 support.
Strong integration capabilities with smart metering, SCADA, and outage management systems.
Proven track record in compliance, billing, and customer engagement transformation.
GETR