SAP AMS (Application Management Services)
Organizations running SAP systems require more than just technical support—they need proactive, business-aligned solutions that keep mission-critical applications stable, secure, and ready for future growth. GETR’s SAP AMS provides a full suite of flexible engagement models designed for enterprises of all sizes, from mid-market organizations to global multi-plant enterprises. Our services include Managed Services, Retainer Models, On Demand / Pay-per-use, and Shared or Fractional FTE options, each engineered to align with your operational maturity and SAP landscape complexity.
With our AMS framework, clients gain access to multi-module SAP expertise (ECC, S/4HANA, EWM, TM, PP, QM, FI/CO, MM, SD, ABAP, CPI, and Signavio), 24×7 monitoring, proactive system improvement, and strategic cost optimization. Whether you’re an automotive Tier-1 supplier, a food & beverage manufacturer, or a life sciences company preparing for S/4HANA migration, our AMS approach ensures business continuity, compliance, and measurable value.
Managed Services
Recommended for:
Large enterprises or multi-plant global operations with high SAP transaction volumes.
Industries: Automotive, Manufacturing, F&B, Life Sciences, Consumer Goods, Industrial Equipment.
Overview:
Managed Services for SAP AMS ensure your enterprise systems run smoothly, securely, and without interruption. Our approach delivers round-the-clock monitoring, SLA-based incident response, and continuous system optimization. GETR deploys certified SAP consultants who address performance bottlenecks, manage custom code and transports, apply upgrades, and align changes with business priorities.
Clients benefit from predictable OPEX, automated ticketing dashboards (JIRA, ServiceNow), AI-assisted root cause analysis, and monthly KPI reviews (MTTR, FTR, ticket trends). Our managed service model ensures continuous improvement through a Center of Excellence (CoE) approach that balances stability, innovation, and governance.
Best for organizations seeking a long-term AMS partner to manage full lifecycle support, from incident to enhancement and release management.
Retainer Model
Recommended for:
Mid-size enterprises or divisions within large corporations.
Industries: Process Manufacturing, Pharma, Distribution, Automotive Tier-2 suppliers.
Overview:
The SAP AMS Retainer Model provides dedicated, ongoing SAP expertise without the cost of permanent staff. Clients receive a predictable block of monthly hours, dedicated consultant’s familiar with their landscape, and the flexibility to reallocate effort between maintenance, enhancements, or advisory tasks.
Retainers promote continuity and knowledge retention, with GETR’s consultants learning your specific customizations, integrations, and user behaviors. Regular health checks,
optimization roadmaps, and quarterly strategic reviews keep your SAP environment aligned with business transformation goals.
Ideal for organizations with steady support demand, seeking high-touch engagement and continuous improvement at controlled costs.
On Demand & Pay-per-Use
Recommended for:
Small to mid-size businesses (SMBs) or companies with project-based SAP needs.
Industries: Specialty Manufacturing, Logistics Providers, Startups adopting SAP Public Cloud.
Overview:
Our On Demand and Pay-per-use AMS offerings are designed for agility—engage SAP experts only when you need them. Whether you’re tackling urgent production issues, performing month-end performance tuning, or deploying new functionality, GETR provides rapid-response SAP support across global time zones.
Each engagement is metered and transparently billed, ideal for organizations with fluctuating SAP workloads, seasonal cycles, or cost-conscious IT budgets. This model ensures no long-term contracts, fast turnaround times, and access to GETR’s global delivery bench across functional and technical areas.
Perfect for organizations testing new rollouts, executing integrations, or augmenting internal teams during peak periods.
Shared & Fractional FTE
Recommended for:
Small and mid-market companies or subsidiaries with limited in-house SAP expertise.
Industries: Automotive Tier-2 suppliers, Food Processing, Packaging, Consumer Goods SMEs.
Overview:
Shared and Fractional FTE models allow clients to leverage experienced SAP consultants
part-time or in shared arrangements. This is ideal for specialized functions (e.g., EDI, WM, PP, QM, ABAP) that don’t justify a full-time role but require consistent expert oversight.
Fractional staffing delivers the depth of enterprise-grade SAP talent—architects, basis admins, functional analysts—at a fraction of the full-time cost. Each consultant follows standardized documentation, SLA compliance, and centralized knowledge-sharing protocols, ensuring consistency across clients.
Ideal for businesses seeking flexible SAP support while controlling cost and maintaining access to certified, senior-level talent for specific modules or recurring tasks.
Our Global Managed Services Portfolio
Optimize your enterprise applications with dedicated SAP management.
Comprehensive AMS: Covering the Full SAP Lifecycle
Our Application Management Services offer an extensive range of solutions encompassing every phase of the SAP lifecycle. We are committed to delivering end-to-end services that maintain, enhance, and optimize your SAP environment.
Key Service Areas:
To provide tailored SAP support, we offer the following engagement models:
Rapid Response Operations Support
We provide rapid response and resolution services to address immediate issues in your SAP environment, ensuring minimal downtime and disruption to your business operations.
Proactive Monitoring and Adjustments
Our team proactively monitors your SAP systems, making necessary adjustments and tuning to maintain optimal performance and prevent potential issues.
Dataflow Integrity Management and Troubleshooting
We ensure seamless data flow across your systems, monitoring interfaces and quickly troubleshooting any issues to maintain data integrity and connectivity.
Change Management with TMS Expertise
We handle critical maintenance tasks, including upgrades, service packs, security patches, system refreshes, and cloud services to keep your SAP environment up-to-date, secure, and running efficiently.
Strategic Project Execution
Our team is equipped to take on special assignments, providing expertise in system enhancements, mergers and divestitures, data migration, security enhancements, strategic planning, and driving innovations within your SAP landscape.
Certified AMS Excellence
Cognitus is recognized for its excellence in SAP Application Management Services with 17+ delivery centers and global coverage. Our certifications and authorizations demonstrate our commitment to quality and best practices.
SAP-Certified Services
Expertise in maintenance, operations, and functional support across SAP solutions.
ISO-Certified Operations
Cognitus is committed to high-quality service with ISO 9001 and 27001 certifications, ensuring robust quality management and data security standards.
Authorized SAP Partner Center of Expertise
Providing Level 2 and Level 3 support, we collaborate with SAP to bring you mission-critical support.
SAP Certified Team
Our consultants are SAP certified and continuously enhance their skills through the SAP Learning Hub.
Why Choose GETR AMS?
Multi-Industry Expertise: Automotive, Manufacturing, F&B, Life Sciences, Consumer Goods, and Retail.
Scalable Engagements: From small 100-user SAP tenants to multi-country S/4HANA environments.
Global Support Centers: US (Michigan), India (Hyderabad), and Mexico (Torreón).
SAP Activate-aligned Governance: Ensuring smooth transition from incident → change → project.
Transparent Reporting & KPIs: SLA dashboards, MTTR metrics, ticket trend analysis.
Future-Ready Support: S/4HANA migration readiness, Signavio-based process optimization, and BTP integration capabilities.
Improved end-user satisfaction
Committed YoY cost reductions
Single point of accountability from sales to delivery